Shipping policy
Shipping Policy.
Shipping information:
ClubRocketOfficial.com delivers to most places worldwide using DHL Express, Fedex, or UPS. All orders are processed within 5 business days (this may be longer during sale seasons or over major holidays or weekends. Certain countries may be subject to custom fees, import fees and taxes, these are the sole responsibility of the client and will not be reimbursed by ClubRocketOfficial.com. Shipping costs may vary. Some shipping restrictions include lack of transparency by the receiving country or location, strict customs for individual packages, and/or a highly changeable political climate which may make it difficult for us to ship to them.
Shipment Tracking:
When the order is on route, the customer will receive an email providing the tracking number related to the order. Tracking of orders can be done on the courier's website in the "track your shipment" area, or whatever section they have named devoted to tracking packages.
All shipments are accompanied with an official invoice with the exact declared value of each item in CND$. Once orders are shipped they can no longer be canceled or have order details changed. Please make sure to fill out all information sections correctly when checking out. Once the customer receives their parcel, exchange or return can be done within 10 days of the date of receipt (date of receipt being the courier confirmation date of delivery).
Force majeure: ClubRocketOfficial.com will not be held responsible for delay in shipment caused by any circumstances beyond the control of ClubRocketOfficial.com including, but not limited to: accident, epidemic, pandemic (including Covid 19**), breakdown of communication facilities, natural catastrophes, governmental acts or omissions, changes in laws or regulations, generalized lack of availability of raw materials or energy. **ClubRocketOfficial.com hereby acknowledge that while current events related to the Covid-19 pandemic are known, future impacts of the outbreak are unforeseeable and shall be considered a Force Majeure event to the extent that they prevent performance of Clubrocketofficial.com's obligations.
Delivery Time:
www.ClubRocketOfficial.com processes orders in Toronto, Ontario, Canada from Monday to Friday. All orders are processed within 5 (Business) days of the order's placement. Orders placed from Friday to Sunday, or any holiday will be processed within the following 5 business days. Club Rocket cannot be held responsible for any courier delays. Once shipped, arrival time of packages may vary from country to country. Most orders will arrive within 1-2 weeks, any delay past 2 weeks - please contact management@clubrocketofficial.com for assistance.
Please note:
If in any circumstance the customer refuses the delivery of the parcel shipped by ClubRocketOfficial.com, import duty fees and shipping fees related to the automatic return of the parcel to the sender shall be charged to the customer. This return of parcel amount, [along with the initial shipping fees] shall be deducted from the total amount of the order to be refunded.